PEONY PETALS FAQ's
The following are some of the frequently asked questions we get regularly from our customers. If you have any additional questions you don't find answers for feel free to email us at email@example.com
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays private with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves the warehouse from our manufacturer(s), you should automatically receive a shipping confirmation email with the delivery service provider’s tracking number. Click on the tracking number and you can access to-the-minute location information. If there is no activity for two days, we can help. Please send us an e-mail at firstname.lastname@example.org. If your package has been damaged or lost by the delivery company, it takes up to 8-10 business before we can re-ship your order or give you full credit.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please contact us at email@example.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
CAN I RETURN OR EXCHANGE "FINAL SALE MERCHANDISE?"
Final sale merchandise can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?
DO YOU MAKE CUSTOM ORDERS?
Unfortunately no. At the moment we are not able to take custom orders. However, feel free to e-mail your ideas to us at firstname.lastname@example.org.
HOW DO I FIND MY RING SIZE?
Having trouble figuring out your ring size? Head on over to our Ring Size Chart.
DO YOU HAVE AN ACTUAL STORE I CAN VISIT?
Nope, no bricks & mortar for us. But although we only exist online, there are still tons of ways to stay in touch with us.
DO YOU HAVE A CATALOG?
We don’t, because it wouldn’t work well for us. We get jewelry from all over the world every single day, far too much for us to keep a print catalog current. The best way to keep up to date is by visiting our website on a regular basis.
DO YOU OFFER NICKEL-FREE JEWELRY?
We get our jewelry from hundreds of suppliers all over the world. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.
WHAT IS THE DEAL WITH CZ?
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends.
WHAT IS RHODIUM PLATING?
Rhodium is a silver-white hard metal often found in platinum ores. It is the most expensive precious metal. The use of rhodium plating spread to white gold and sterling silver jewelry as a means of creating a highly durable, tarnish resistant surface.
If you have a mild sensitivity to metals, the rhodium plating will probably do the trick. Most ears love these earrings. The founder of Peony Petals has very sensitive ears and she wears our jewelry with no issues. Check with your allergist if you are unsure which metals you are allergic to.